Shipping is Free within the Continental United States if you are shipping out side the Continental United States there will be an up charge, you will need to email us at: info@petmatsil.com and we will process your order.

From the time you place your order you will receive an order number, delivery is usually about one week in the Continental United States. If item is not in stock, delivery may take 2 weeks. With your order number you may track and check status at any time from this web site. Simply click on Track Your Order at the top right of any page and follow the instructions.

We stand behind all the products we offer to our customers. If, for any reason, you are not satisfied, you may request a return authorization from petmatsil.com within the first 4 days receipt of merchandise. We will gladly refund all of your money back less shipping costs. Returned merchandise without an authorization will be refused. If, you need to return an item please email us at: info@petmatsil.com and we will contact you within 24-48 hours with exact instructions on how to return your item.